299vt is clear about the data we collect from your account, how we use it, and what choices you have over it. This policy applies to every interaction on our platform — from opening your account to completing a wallet transaction — and your access depends on your local law and eligible regions.
Account data handled directly by 299vt
bKash and Nagad transaction records kept securely
Your right to review or correct account details
Contact route for all privacy questions
POLICY SCOPE NOTICE
How 299vt Handles Your Personal Information
When you create an account with us, we collect the details you provide — your name, contact information, and the payment method identifiers you use to fund your wallet. If you deposit using bKash or Nagad, we record the transaction reference and associated account identifier to maintain an accurate payment history in your account area. We do not store your full bKash PIN or Nagad credentials; those remain within the respective wallet apps on your device. We also collect technical data automatically — browser type, device identifiers, session timestamps and IP address — to keep your account session consistent across visits. This technical data helps us detect unusual access patterns and maintain account integrity. Cookie data is collected to remember your session state and language preference; you can adjust cookie settings in your browser at any time. All personal data we collect is used only for account management, identity verification, payment reconciliation and communicating with you about your account. We do not sell your personal data to third parties. Where we share data with payment processors like bKash or Nagad, it is limited to what is required to complete your transaction. The lawful basis for processing your data depends on your jurisdiction, and your specific rights under applicable local law in Bangladesh may vary. If you have questions about how this applies to you, use the contact route listed in this policy.
bKash transaction reference
Nagad payment record
Account session data
Device identifier
Cookie preference
WHAT THIS COVERS
Where This Policy Applies Across Your Account
This policy covers the data 299vt processes directly. It does not govern how third-party wallet services or external providers handle their own data. Review each area below to understand what falls inside and outside our responsibility.
Account Access and Registration
All data you submit when opening an account — name, contact details, and login credentials — falls within this policy. We process this data to verify your identity and maintain your account record on our platform.
Wallet Transactions via bKash and Nagad
Transaction references generated when you fund your account through bKash or Nagad are recorded in your account history. We hold only the reference data, not your wallet credentials. Handling of data inside the bKash or Nagad apps is governed by their own privacy terms.
Site Content and Session Behaviour
Pages you visit, game sessions you open and the duration of your activity on our platform are logged as session data. This data is used solely for account continuity, technical support and security — not shared with advertisers or external analytics services outside our control.
Third-Party Services and External Links
Our platform may link to third-party services or game content from studios available in our lobby. Once you leave our domain, this policy does not apply. We encourage you to read the privacy terms of any external service you connect to from our platform.
ACCOUNT DATA ACTIONS
Practical Steps to Manage Your Own Data
You have real, actionable choices over the data we hold about your account. Signing into your account gives you direct access to the personal details you submitted at registration — you can review these at any time under the account settings section. If any detail is incorrect, the account settings area lets you submit a correction request; we will update your record after confirming the change against our verification requirements. For questions about what specific data we hold, or to request that we delete data where applicable law permits, you can reach us through the contact route published in this policy. We will respond to data-related requests within the timeframe required by applicable rules in your jurisdiction. If your request involves a bKash or Nagad transaction record, have the transaction reference ready — it helps us locate the correct entry quickly. Data deletion requests are assessed case by case, since some records must be retained to satisfy legal or financial obligations. We will tell you clearly if a full deletion is not possible and explain which parts of your record we are required to keep.
Review Your Account Details
Sign in and open your account settings to see the personal information we hold. You can check your registered contact details, payment method records and session history directly from your account dashboard without contacting support.
Correct an Inaccurate Record
If your name, contact information or any other registered detail is wrong, submit a correction through your account settings. We will verify the change and update the record, then confirm the update to you through your registered contact method.
Request Data Information or Deletion
To find out exactly what data we hold about you, or to request deletion where local law permits, contact us using the route listed under our support section. Include your account identifier so we can locate your record without delay.
Raise a Privacy Question
If anything in this policy is unclear — including how a bKash or Nagad transaction reference is stored — our support team can explain it. Use the published contact route and reference this policy page so your question reaches the right team.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
These are the contact routes published on our platform for privacy-related questions. We do not publish response time commitments we cannot verify, but we will handle your request as promptly as our process allows. Use the route that matches your question type.
Account Support Chat
The live chat option in your signed-in account area connects you directly to our support team. Use this route for urgent questions about your account data or a specific bKash or Nagad transaction record that concerns you.
Email Privacy Request
For formal data requests — including access, correction or deletion — use the email contact route listed in your account's help section. Include your account identifier and a clear description of your request so we can process it accurately.
Help Centre and Published Policy Documents
Our help centre contains published versions of this policy and related terms. You can access them without signing in. If you need the most current version of any policy document, the help centre is where we publish updates.
DATA HANDLING STANDARDS
Inside 299vt: How We Protect Your Account Data
Our approach to data handling is built around the specific information flows that matter most for Bangladesh accounts — particularly the link between your account record and the wallet transactions you complete through bKash or Nagad. We keep these records accurate and accessible to you while limiting who within our operation can view them.
Cookie and Session Data
We use cookies to maintain your session state so you stay signed in as you move between the lobby, your account area and the payment section. You can clear cookies through your browser settings at any time; doing so will end your current session and require you to sign in again.
Payment Record Retention
Transaction references from bKash and Nagad deposits are retained in your account history for as long as your account remains active and for any additional period required by applicable financial or legal rules. You can view your own transaction list from the account area at any time.
Account Security and Access Control
Access to your account data is restricted to you and to the specific internal teams that need it for account management and support. We do not grant external parties access to your personal account record except where required to process a payment or comply with a legal obligation.
Policy Updates and Notification
When this policy changes in a way that affects your rights or how we handle your data, we will update the version published on this page. We recommend checking this page after any communication from us about policy changes. Continued use of your account after a policy update constitutes your acknowledgement of the revised terms.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
Below are the questions we receive most often about how 299vt handles account and payment data. If your question is not covered here, use the contact route listed in the support section above.
What personal data does 299vt collect when I open an account?
We collect the information you submit during registration — name, contact details and any payment method identifiers you add to your account. We also collect technical session data automatically, including your device type and IP address, to maintain a consistent account experience and detect unusual access.
Does 299vt store my bKash or Nagad credentials?
No. We record only the transaction reference generated when you complete a deposit. Your bKash PIN and Nagad login details remain inside those wallet apps on your device and are never transmitted to or stored by us. If you see a payment in your account history, the entry shows only the reference and amount, not your wallet credentials.
How do I see or correct the data held about my account?
Sign in and open your account settings. Your registered personal details are listed there, and you can submit a correction request directly from that section. For data you cannot edit yourself, contact our support team using the email route in the help section and we will update the record after verifying the change.
Can I request that 299vt delete my personal data?
You can submit a deletion request through our email contact route. We will assess it against the data we are required to retain for legal or financial reasons. Where deletion is not fully possible, we will tell you clearly which records must be kept and for how long, based on the rules applicable in your jurisdiction.
Who does 299vt share my data with?
We share data only where necessary — with bKash or Nagad to complete a payment, or with parties required by law. We do not sell your personal information. Game studios available in our lobby do not receive your account or payment data; they deliver game content only.
Does this privacy policy apply if I access the platform from outside Bangladesh?
This policy covers data we process for your account regardless of your device location. However, access to the platform itself depends on your local law and the eligible regions we serve. If access is not available in your region, this policy still applies to any data we collected during previous valid sessions.
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